Shopping With Us

Thank you for visiting our store. Please take note of the following points:

1. The shop is operated by Space Rocket Ltd, a limited liability company acting on behalf of the Doctor Who Appreciation Society (DWAS). Your transaction is with Space Rocket Ltd, not DWAS which incurs no contractural liability. 

2. Some items may only be available to current members of the Doctor Who Appreciation Society.  This will be stated in the item description. Orders for these items placed by non-members may be cancelled even if payment has been processed. 

3. By placing an order you are making an offer to purchase from us. We reserve the right to decline your offer and reverse any payment taken

4. We aim to despatch all items within seven days unless specifically stated otherwise.However please allow 28 days.

5. If an item is faulty or damaged you may return it to us for replacement or a full refund. In such circumstances we will refund return carriage costs provided that you contact us to agree the return before despatch. 

6. If you are not satisfied with your item you may return it to us in an un-used/un-opened condition within seven days of receipt for a full refund. In such circumstances: a. You remain responsible for the item until it is safely returned to us in the same condition. b. You will need to pay return carriage yourself. We advise you to ensure items are carefully packed and to obtain proof of posting. c. Please contact us before sending anything back. We will then advise where and how to return your item. If you do not do this we may not be able to return your money. d. If items are damaged or incomplete we will not be able to issue a full refund. e. Refunds will be made back to the original purchase method. Our target is seven days after receipt but exceptionally this may take longer. 

7. We want everyone to be happy with what they buy. If you have any queries please contact us first and we will try to resolve matters with you. Please bear in mind that any item supplied by mail order can suffer minor scuffing/damage/marking in transit

8. Chargebacks - if we suffer any payment costs in relation to a transaction chargeback where the company is not at fault then we reserve the right to recover such costs from the customer. 

9. Space Rocket Ltd is based in England and transactions are governed by English consumer law. 

10. Space Rocket Ltd, is an incorporated company number 4127101 with liability limited by guarantee. P O Box 1011, Horsham, RH12 9RZ, UK 

Thank you 

Note regarding carriers - the method of delivery will be selected by us at the time of despatch, and we are unable to make a choice of firms available to our customers. However our most common carriers are Royal Mail, FedEx and UPS. Others may also be engaged. We do not use Hermes. 


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